Shipping Policy
Shipping Locations
LuzLuz offers worldwide shipping. Orders are processed and shipped from our warehouses or trusted fulfillment partners based on product availability and customer location.
Business address: 235 E Burnett St, Long Beach, CA 90806, United States
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (GMT-08:00), excluding holidays
How long is the delivery time?
- Shipping Details:
- Total delivery time consists of processing time and shipping time.
- We provide tracking numbers for all orders once shipped.
- Processing Time: Orders are usually processed and shipped within 1–3 business days.
- Order Cut Off Time: Orders placed after 2:00 PM (GMT-08:00) will be processed on the next business day.
- Shipping Time:
- United States: 5–7 business days.
- Worldwide: 15–20 business days.
Estimated Delivery Time:
United States: 6–10 business days (including processing time)
Worldwide: 16–23 business days (including processing time)
Shipping Costs
$4.99 for shipping within the United States.
$12.99 for international shipping.
Tracking Information
Once your order ships, you’ll receive an email with a tracking number and link. You can also track your shipment on our Order Tracking page.
Customs & Duties (International Orders)
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
Contact Us
Questions about shipping? We’re here to help:
Business Name: LuzLuz
Business address: 235 E Burnett St, Long Beach, CA 90806, United States
Preferred Contact US: +1 (833) 980-4783 (SMS Only)
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (GMT-08:00), excluding holidays