Terms of Service

Terms of Service

Welcome to LuzLuz. These Terms of Service (“Terms”) govern your access to and use of the LuzLuz website and the purchase of our indoor wall sconces and related lighting products. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and place an order.

2. Products

LuzLuz specializes in Indoor Wall Sconces and related home lighting products.

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate. However, actual product colors or finishes may vary slightly due to monitor settings, lighting conditions, or manufacturing variations.

We reserve the right to update product information, discontinue products, or limit quantities without prior notice.

3. Orders

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of the order. We reserve the right to refuse or cancel any order due to product availability, pricing errors, suspected fraud, payment issues, or other legitimate business reasons.

Order Changes & Cancellations

You may request to modify or cancel your order within 24 hours of placing it by contacting [email protected].

If your request is received within the 24-hour period and your order has not entered processing, we will make every reasonable effort to accommodate your request.

Once an order has entered processing or has been shipped, it cannot be modified or canceled. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return & Refund Policy.

If LuzLuz cancels an order before shipment, any payment received will be refunded to the original payment method.

4. Pricing & Payment

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Payment must be completed before an order is processed. We accept secure payment methods available during checkout.

Applicable taxes and shipping charges, where required, will be calculated and displayed before you complete your purchase.

5. Shipping

Orders are generally processed within 1–3 business days.

Estimated delivery times are:

  • United States: 5–7 business days

  • International: 10–15 business days

Shipping estimates are provided for reference only and may be affected by weather, carrier delays, customs inspections, holidays, or other circumstances beyond our control.

6. Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Please review that policy before making a purchase. Refund eligibility, return conditions, and applicable timeframes are described in detail on the dedicated policy page.

7. Intellectual Property

All content on this website, including text, graphics, logos, product images, icons, designs, and other materials, is the property of LuzLuz or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written consent.

8. Acceptable Use

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to interfere with the website’s security or operation.

  • Upload malicious software or harmful code.

  • Misrepresent your identity or submit false information.

  • Use automated tools to scrape or collect website content without permission.

9. Disclaimer

Our website and products are provided on an “as is” and “as available” basis.

While we strive to maintain accurate information, we do not guarantee that the website will always be uninterrupted, error-free, or free of technical issues.

10. Limitation of Liability

To the fullest extent permitted by applicable law, LuzLuz shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for the applicable purchase.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

LuzLuz is not responsible for the content, privacy practices, or policies of any third-party websites.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

14. Changes to These Terms

We may update these Terms of Service at any time. Changes become effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

LuzLuz

Email: [email protected]