Shipping Policy
Thank you for choosing LuzLuz. We value your trust and are committed to ensuring that your order is processed with care, shipped securely, and delivered on time. This Shipping Policy outlines our order processing timelines, delivery methods, and important shipping limitations. By placing an order, you agree to the terms set forth below.
- Address: 235 E Burnett St, Long Beach, CA 90806, United States
- Working Time: Monday – Friday, 9:00 AM – 7:00 PM PST
- Cut-Off Time: Orders placed after 7:00 PM PST will be processed on the next business day.
WHERE DO luzluz DELIVER?
We offer worldwide shipping.
HOW LONG IS THE DELIVERY TIME?
- Handling Time: Orders are usually processed and shipped from our warehouse within 1-3 business days of purchase.
- Transit Time: Standard shipping/transit times apply.
- United States: 5-7 business days.
- Worldwide: 10-15 business days.
HOW MUCH DOES SHIPPING COST?
- $4.99 for shipping within the United States.
- $12.99 for shipping within the Worldwide.
About late delivery:
Orders are almost always shipped on time. Unexpectedly, your order may be delayed for the following reasons:
• Mistaken address
• Missing number of apartments, buildings, floors or units
• Extreme weather conditions
• International customs clearance
If you notice that your order has been delivered later than expected, you can contact us by email: [email protected]. We will solve it within 1 – 3 business days.
Track your order
After the order has been shipped, the tracking number will be sent to you by email.
For questions about shipping policy, please email us at: [email protected]