Thank you for visiting and shopping at luzluz.com.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-5 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| Standard Shipping | 3-5 business days | Free on orders over $29 |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
luzluz.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
luzluz.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
luzluz.com is not liable for any products damaged or lost during shipping. However, If you received your order damaged, please contact us and we will assist you.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
| Shipment method | Estimated delivery time | Shipment cost |
| Standard International | 10-30 business days | Calculated at checkout |
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.