Ordering
1. How do I place an order?
To place an order, simply browse our website, select the desired product, and add it to your cart. Proceed to the checkout page, where you will provide your shipping and billing information, choose a payment method, and confirm your order.

2. Can I make changes to my order after it has been placed?
You can request changes or cancellations within 24 hours of placing your order. After this period, orders are processed and may no longer be modified. Please contact our support team at support@luzluz.com for assistance.

3. Can I track the status of my order?
Yes, once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery on our website or the carrier’s website.

Shipping
1. Where do you ship to?
We ship worldwide!

2. How much does shipping cost?
Shipping fees vary depending on the destination. Within the USA, shipping is $4.99, and worldwide shipping is $12.99.

3. How long does shipping take?
Shipping times vary depending on the destination.

Processing Time: 1–3 business days

Shipping Time:
United States: 5–7 business days
Worldwide: 15–20 business days

Return & Refund
1. What is your return policy?
At LuzLuz, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return within 30 days of delivery, subject to our return conditions.

2. Who covers the return shipping costs?
Unless the item received is damaged or defective, you are responsible for covering the return shipping costs. We recommend using a tracked shipping method to ensure the safe return of the item.

3. How long does it take to process a refund?

Refunds are processed within 3–5 business days after we receive your return. Please allow an additional 7–15 business days for the refund to appear in your account, depending on your financial institution.

Cancellation
1. Will I be charged a fee for canceling my order?
You can request changes or cancellations within 24 hours of placing your order. After this period, orders are processed and cannot be modified.

Payment
1. What forms of payment do you accept?
We accept the following forms of payment: Visa, MasterCard. All transactions are securely processed and encrypted.

2. Is my payment information secure?
Yes, we take your privacy and security seriously. We employ industry-standard encryption technology to protect your payment information during the checkout process.

3. When will my credit card be charged?
Your credit card will be charged at the time of purchase.

4. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours with photos for assistance.